Live Chat Support

Live chat requires speed, efficiency, knowledge, and timely replies. ERA has it all! Businesses need all-time-available chat support to make their customers stay and feel heard, we know the value of this communication. We stay live and up for your support!

What Are Essentials Of Our Live Chat Service?

Live Chat: A Source Of Better Communication

We are all set to provide you with best live chat services. Handling customers is an art when it comes to provide services about a particular service or product. Customers are like lost passengers and they are needed to be guided in the right direction before they get away forever. Live chat customer service is a key factor to keep in mind when we talk about customer satisfaction and brand image. Our team of live chat experts knows to handle customers politely yet efficiently.

We have a team of experienced and acknowledged people. Our service is especially designed to facilitate with instant, convenient and personalized support to customers. Our trained professionals are available 24/7 to answer any questions. They are capable to provide guidance and help users with any problem they might face. Our service us easy to access and user-friendly.

Building Trust With Our Proactive Live Chat Service

Speedy Support

Our proactive team members are able to handle bulk of queries with quick replies.

Quick Solutions

Let us clean & validate your data with efficiency.

Introducing our spectacular Live Chat Support! Transform customer experiences with our chat virtuosos, 24/7! No more waiting, no more frustration – just swift, delightful assistance! Don’t leave your customers hanging – give them the joy of instant support! Say hello to happier customers and a thriving business!

Industries In Which We Work

Retail And Commerce

Grow your profitability and popularity increasing the volume of sales worldwide. We serve in the retails and ecommerce in regulated yet efficient manner. Experience growth with our expertise.

Financial Services

From bulk receipts to messy accounts, we got you covered. ERA is providing you a team of professionals to keep your financing wheels run smooth. Contact us now

HealthCare And Healthtech

From medical billing to scheduling appointments, ERA knows how to save your time and provide healthcare and health tech service with a touch of harmonious skills. Let’s connect!

Travel And Hospitality

Ready for a growth ride? We have got best strategies. We are providing all sorts of travel and hospitality services covering customer support and effective outputs. Let’s excel!

Transportation and Logistics

We move your goods better. We have a collection of processes for you from storage to delivery. You’re a click away from a seamless transportation and logistics service.

For Startups

We know the value of your struggle to create a presence in the market. And this is why our services serve the startups with more dedication and enthusiasm.

Outsource Live Chat Support For Better Conversions

We are prepared to offer you the best live chat support. Handling consumers is an art when it comes to providing services for a specific business or product. Consumers need to be directed in the proper direction before they get lost and disappear for good. When discussing customer happiness and brand perception, live chat customer service is an important consideration. Our staff of live chat specialists is skilled in promptly and politely handling consumers.

Empiric Resource Agency have a group of proactive professionals on our team. Our service is specifically capable to provide consumers with immediate, practical, and individualized support. We have qualified staff on hand around-the-clock to address any inquiries. They are capable to provide guidance and help users with any problem they might face. Our live chat representatives are quick and efficient enough to handle your customers better. From product concerns to guide sets, our team can answer any sort of inquiries that are required to be addressed timely.

Email Support Is A Big Deal!

When you want to engage your leads, nothing beats interacting with a real person.

89%

Of the customers are satisfied

with live chat service only

71%

Of marketers suggest

live chat for a better brand image

67%

Of complaints are due to

vague pre-recorded messages

58%

Of clients got matured

due to proactive live chat service

Frequently Asked Questions

Do You Answer All My Chats Live?

Yes we do. All your chats are replied live. Our team of proactive representatives have the ability to stay energetic enough to quickly grab your queries and give suitable answers in a matter of minutes. This is what’s needed the most when you are looking to assist your customers, live chat should be active enough to respond in a matter of minutes.

Do You Answer All My Chats Live?

How Can I Get Started With Your Live Chat Service? We have our “contact us” form where you just have to fill up your details easily and we will contact you back to make the deal done.You can get started by simply contacting us via email or call. A team member will get back to you. Choose your service plan and get going. As soon as we get your consent, our representatives will begin to work at your live chat box. They are able to respond quickly and efficiently.

What Is Meant By Live Chat Support?

Live chat support means that you can directly chat with an online representative assisting you with your concerns in seconds. You might have seen a popup box on various sites which says “live chat” or “chat with us”. These pop ups take you to live chat and you can start chatting with a live team member. Live chat support has a number of benefits: Quick response to customers Grab customer’s attention Make customers stay Increase customer’s trust Increase sales ratio Better brand image

What Are The Elements Of Live Chat Support?

Live chat support is an ultimate requirement of most of the firms in the present era due to aware customers and competitive market. Companies now prefer to cater their customers better with the aid of live chat support in order to make them stay. The elements of live chat support are: Quick response time Efficient management of workload Simply effective communication Optimistic tone Acknowledged replies

How Does A Live Agent Provide Live Chat Support?

A live agent is a person as a representative of customer support responsible to be quick enough at replying in a live chat box. He or she has to communicate with the customer on live chatting. Here’s how a live agent provide live chat support: There’s a CRM or chatbot integrated with your live chat support service. A representative receives the message in their CRM’s inbox or chatbot integrated inbox as soon as the customer sends a chat via live chatbot. The representative then identifies if the issue is general or technical. If it is general it is responded to and resolved quickly at that moment. If it is technical, it is forwarded to the concerned department and the customer is informed about it.

Does Live Chat Setup Require Any Technical Skills?

Not necessarily. If you are in touch with a good outsourcing firm providing live chat service like empiric resource agency, they will handle the setup and service with guidance. The outsourcing firms however need technical and management skills in order to handle the customers rightly. The setup consists of CRM and chatbot’s integration in order to get messages of the customers in representatives’ inbox. This is generally done by good outsourcing firms, these firms provide you with professional team members.

How Are Live Chat Sales Leads & Support Tickets Notified & To Whom?

The leads and support tickets are generated via CRM. For example if a query lands in the hubspot inbox, you will make a ticket of the query mentioning time, issue and deadline for resolution. The tickets are regular reminders to keep the queries in-line and resolved on time. The live chat sales leads and support tickets are notified via CRM (for example HubSpot). A team is activated and responsible to see the generated tickets in their chat box and then they reply to the email which is received via live chat bot.

How Fast Can Agents Respond?

Agents can respond as soon as they receive tickets at CRM inbox. It also depends on the efficiency and quickness of the representative. They have to understand the problem and reply back quickly. If a customer is asking about something general, then it can be replied back quickly by the representative himself but if the issue is technical, it has to be forwarded to the concerned department for a prompt response. The agents are trained enough to respond quickly.

I Run A Small Business And Do Not Need Full-Fledged?

Services. How Can You Help Me? It is perfectly fine if you don’t need a full service plan. You can customize a service plan as per your needs. You can select the services that are required only. You can go visit pricing plans and choose the services which you require. The price will increase or decrease as per the selection you will make.

Why Should I Outsource My Live Chat Services To Your Company?

Because your customers are looking for quick and reliable customer support. Our company rightly fits your needs. We have experienced and professional live chat support team members.